Privacy policy

Privacy Policy

Last updated: September 23, 2025

CROSSINGTZ values your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us or interact with our website, powered by Shopify.

By using our store, you agree to the collection and use of information as outlined here.

Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email, phone, billing/shipping address.

  • Order & payment details: items purchased, payment method, transaction details.

  • Communications: messages sent via email, social media, or WhatsApp.

  • Device & usage data: IP address, browser details, cookies, and how you navigate our site.

  • Marketing interactions: newsletter sign-ups, ad engagement, wishlist/cart activity.

We collect this information directly from you, through your device, and from trusted service providers such as Shopify, payment processors, and advertising platforms.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, returns, or support queries.

  • Send marketing emails and ads (only if you’ve opted in).

  • Improve website performance and personalise your experience.

  • Prevent fraud, secure our store, and comply with legal obligations.

Sharing Your Information

We only share your data with trusted third parties essential to running CROSSINGTZ:

  • Shopify (our store host and payment processor).

  • Shipping providers (to deliver your order).

  • Advertising platforms (e.g. Meta, Google) for targeted ads.

  • Service providers supporting IT, analytics, or marketing.

We may also share information if required by law, in connection with fraud prevention, or as part of a business transaction (e.g. merger or sale).

We never sell your personal data.

International Data Transfers

As Shopify is a global platform, your data may be stored or processed outside the UK/EEA. Where this happens, Shopify relies on recognised safeguards (such as Standard Contractual Clauses) to ensure your data remains protected.

Your Rights

Under UK and EU data protection law (GDPR), you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccuracies in your data.

  • Delete your data, in certain circumstances.

  • Object to processing for direct marketing.

  • Withdraw consent where processing is based on your consent.

To exercise these rights, contact us at connor@crossingtz.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

Data Security & Retention

Your data is stored securely on Shopify’s servers. While no system is completely impenetrable, we take steps to protect your information and only retain it for as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

Children’s Privacy

Our site is not directed at children under 16, and we do not knowingly collect their data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate. The latest version will always be available on this page.

Contact Us

If you have any questions or concerns about this policy, contact us at:

CROSSINGTZ
Email: connor@crossingtz.uk
Address: 90 Burnley Road, Briercliffe, Burnley, ENG, BB10 2JF, UK