Shipping Policy

Last updated: September 23, 2025

CROSSINGTZ ships worldwide using trusted courier partners. This policy explains how we handle delivery, tracking, and responsibilities.

---

Dispatch Times

• Orders for in-stock items are dispatched within 48 hours (2 business days).

• You will receive a shipping confirmation email with tracking details once your order has been sent.

---

Delivery Times

Delivery times depend on the option you choose at checkout. Estimated timeframes are provided at checkout, but may vary based on your location and courier performance.

---

Shipping Costs

• UK orders: Free shipping on orders over £50.

• Worldwide orders: Free shipping on orders over £100.

• Orders below these thresholds will be charged at the shipping rate shown at checkout.

---

Tracking

All orders are shipped with tracking. Tracking details will be emailed to you once your order is dispatched.

---

Lost or Delayed Parcels

Once dispatched, your order is in the hands of our courier partners. We are not liable for delays outside our control, but we will assist in tracking down delayed or lost parcels wherever possible.

---

Customs & Import Duties

For orders shipped outside the UK, customers are responsible for any import duties, customs charges, or taxes imposed by the destination country. These costs are not included in our product or shipping prices.

---

Contact

For questions about shipping, contact us at:
connor@crossingtz.uk